Contact Information for Your Benefit Plans

Got questions? Here’s a list of our benefit partners’ websites and phone numbers so you can get your answers quickly.

Employee Assistance Plan (EAP)

For help with stress, addiction, locating child and elder care, and much more.

GuidanceResources
(Company Web ID: COM589)
800-272-7255

Medical and Prescription Drug

For questions about your medical plan benefits, prescription drug benefits or to locate a provider.

CIGNA
800-244-6224

To submit a claim, request an ID card, or print forms for the Mini plan.

Symetra
800-497-3699

Benefits Questions

For most general benefits questions, questions about paid time off or about your pay.

KKHR@krispykreme.com

401(k) Plan

For questions about your 401(k), to make changes to your contributions or to check your account balance.

Principal
800-547-7754

Telemedicine

If you’re enrolled in a Cigna PPO plan, visit MDLIVE to schedule a virtual visit.

MDLIVE
888-726-3171

If you’re enrolled in the Mini plan, visit MeMD.net to meet with a provider virtually.

MeMD.net

Dental

For questions about your dental plan or to find a dentist near you.

Ameritas
800-487-5553

Vision

For questions about  your vision plan or to find a provider near you.

EyeMed
866-939-3633

FSAs and HSAs

For information about your health care or dependent care Flexible Spending Accounts (FSAs) or for information about your Health Savings Account (HSA) information.

Flores
800-532-3327

Time Off

To apply for Compassion Leave, Parental Leave or Military Leave.

Prudential
877-367-7781

Life, Disability and Accident Insurance

For information about life insurance, disability insurance and accident insurance.

Prudential
877-367-7781

Critical Illness, Hospital Indemnity, and Group Accident

For information about group critical illness, hospital indemnity, or group accident insurance.

Prudential
844-455-1002